Bellezza Beauty Bar Policy

 

OUR MISSION

It is our mission at Bellezza Beauty Bar to provide all our clients with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nail bar environmental responsibility.

 

Refunds 

We will re- do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. You must arrange an appointment to have your nails fixed within 2 days after your initial service.We will not offer any refund or credit note because you have simply changed your mind.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.For example due to lack of care of your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

If you have any questions on how to care for your nails please ask the nail technician. 

 

Guarantee 

Gel polish Manicures are guaranteed for 6 days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting within 2 days after your visit, please call us to schedule a free repair. Repairs after 2 days or for breakages, tears, and corner breaks are $5+. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.  

 

​Punctuality

Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.

 

Scheduled appointments have a 10 minute grace period to allow for traffic snarls or parking difficulties. If you anticipate that you will be later than 10 minutes after the grace period  you will be considered as a walk-in,  if you still choose to come in you can be seen with the next available technician. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. 

Scheduling appointments:  We always advise that it's best for you to make an appointment, if you are on time restraint. We know everyone has busy schedules and don't always have time to wait as a walk-in. To ensure you get the services you need in a timely manner, it is best to book one. Appointments have to be scheduled at least a day before, we do not do same day booking. 

 

CANCELLATIONS

Appointments can be cancelled 3 hours in advance by calling 850-536-6051 or TEXT CANCEL to your text confirmation. Please give at least 3 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit of $25.00 to secure your next appointment

 

NO SHOWS

If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge a service fee. NO SHOW FEE OF $20.00 will be added to your balance on your next appointment. 

 

Health 

If you are sick, please call to reschedule your appointment. We have children and immune compromised individuals as clients, and we do not want to put their health at serious risk by passing viruses and cold germs on to them. Additionally, if you have a potentially contagious condition on your hands or feet, signs of a fungus or warts for example, we can not provide services to you without the express written consent of a physician. We also can not perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed. 

 

Children Safety

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe and leave them at home with a sitter.

 

PETS

Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergies, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception. We invite you to talk with us about any questions or concerns.

 

Personal Items

Bellezza is not responsible for personal items that have been damaged at our salons.  Please be extra careful when handling polishes.

 

Payment Methods

Cash, Visa, MasterCard, Discover, American Express, Bellezza Gift Cards and Apple Pay are acceptable tenders for all services and products. Checks will not be accepted. Please note that payments cannot be accepted over the phone such as processing credit cards over the phone.

 

Bellezza Gift Cards

Bellezza Gift Cards cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable, but they are transferable. Additionally, Bellezza is not responsible for lost, stolen or damaged cards or any unauthorized card use. 

 

Surveillance 

For your safety, and ours, our premises are monitored with digital video surveillance. 

 

We Reserve the Right to Refuse Service To: 

• Anyone with a nail condition we suspect may be contagious. 

• Anyone with open or infected wounds on the treatment area. 

• Anyone in ill health that we suspect may be contagious, or we fear  

   could be further harmed by our services 

• Anyone demonstrating inappropriate or disrupting behavior to our nail technicians and other clients.

 

Holiday Hours & Availability

New Year's Eve - Closes at 5pm

New Year's Day - Open from 11am - 5pm

Easter Sunday - Closed

Memorial Day - Closes at 2pm

4th Of July- Closed

Labor Day - Closed

Thanksgiving Eve - Closed

Thanksgiving Day - Closed

Christmas Eve - Closed

Christmas Day - Closed